SHIPPING FEES
SHIPPING COSTS FOR ITALY:
They will be calculated based on the weight of the products and declared in the order in the cart, before the payment operations.
SHIPPING COSTS FOR ITALY - ISLANDS AND SOME LOCATIONS:
Expenses to Calabria, Sardinia and Sicily undergo an increase compared to other Italian regions.
SHIPPING COSTS FOR EUROPE AND EXTRA EUROPE:
They will be calculated based on the weight of the products and declared in the order in the cart, before the payment operations.
DELIVERY TIME
Items in Italy are shipped within 24/48 hours - 7 working days from the order, unless otherwise indicated on the item itself.
Delivery is from 24/48 hours on the Italian territory up to 7 working days. For deliveries by appointment or with special requests they are at least 48/72 hours.
Fast delivery within 24 hours is available for a fee, to be agreed with us by phone.
Items not available
If the ordered item is not available we will notify you with an email about shipping times or by proposing a similar item. If you don't like the offer, we will refund immediately and in full.
Conditions
We are not responsible for any delays in delivery, which are entirely attributable to the courier service. However, we can assist you in the tracking and delivery process.
The goods always travel at the customer's expense and under his own risk (free port). Enoteca Hispellum cannot be held responsible for damage or loss of the uninsured product during its shipment.
In case of damage or loss, please contact us to solve it together. Write to enotecahispellum@gmail.com
The Customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document
that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or other).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately contested, placing a written CHECK RESERVE on the courier's proof of delivery specifying the reason for the reserve (for example: crushed packaging, laundry, etc ...). The customer is obliged to send a communication of "withdrawal with reserve" to enotecahispellum@gmail.com, attaching photographs proving the defect. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 2 days of delivery.