RETURNS AND RIGHT OF WITHDRAWAL
To exercise the right of withdrawal:
1. Send a written communication within 14 (fourteen) calendar days of receipt of the goods
a) by registered letter with acknowledgment of receipt to the following address: Enoteca Hispellum di Maria Teresa Villamena, Via Corso Cavour, 35 - 06038 - Spello - Italy
or
b) by PEC certified e-mail to enotecahispellum@pec.it.
2. Wait for authorization from Enoteca Hispellum.
This is sent by email to the address provided by the customer at the time of registration.
3. Send the return to Enoteca Hispellum within 14 days
The customer is required to return the goods to Enoteca Hispellum within fourteen days of receipt of the return authorization. The date of sending the authorization is valid.
The goods must be returned to Enoteca Hispellum complete with all accessories and everything originally delivered to the customer, as well as packed in its original wrapping. The returned product must be accompanied by a copy of the electronic order receipt.
We do not accept returns if the products have been tampered with or rendered unusable due to negligence. The products must be returned intact and in their original packaging.
4. According to the provisions of art. 5 paragraph 6 of Legislative Decree 185/99 the costs of returning the goods are charged to the customer.
N.B: Exclusions: pursuant to art. 59 of Legislative Decree 21/2014 the following cases are excluded from withdrawal:
Order of products made to measure or clearly personalized;
Order of Products that are likely to deteriorate or expire rapidly;
Order of sealed Products that cannot be returned for reasons of hygiene or related to health protection or that have been opened after delivery
However, it will be the responsibility of Enoteca Hispellum to specify in the product sheet any exclusion of the right of withdrawal for the above.
REFUND
If the right of withdrawal is exercised by the customer as described above, Enoteca Hispellum will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal. by the customer.
This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer.
Enoteca Hispellum has the right not to reimburse any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, open and / or damaged food products, or have not been comply with the procedures and times indicated for the communication of the exercise of the right of withdrawal.